Employee Concierge Back Technologies Raises $3.3 Million to Automate Internal Workflows
Slack and Email-based Knowledge and Ticketing System Backed by La Famiglia and Gradient Ventures, Google's AI-focused Venture Fund
Back Technologies, the employee service platform, announces that it has raised a seed round of $3.3 million. The investment was led by La Famiglia, with participation from Gradient Ventures, Google’s AI-focused venture fund and angel investors such as Microsoft’s former Head of Corporate Strategy, Charles Songhurst, Orange’s former Board Member, Matthias Hilpert, Eventbrite’s founder, Renaud Visage, and the founders of Tourlane and Personio. Existing investors Point Nine Capital and Seedcamp also participated in the seed round.
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Companies are under increasing pressure and requirements to automate common workflows and digitally service their employees, especially with the recent trend towards a remote workforce. But existing solutions, like traditional IT ticketing, are clunky, frustrating and hard to use. Back Technologies’ employee service platform, called Back, seamlessly integrates with popular workplace chat software such as Slack to quickly solve and manage employee requests. With the rise in remote workers, companies like Slack are currently onboarding thousands of new customers. Many of these messages are repetitive employee requests and digital workflows that Back is helping to efficiently solve. Back combines case management, project management, and knowledge automation on one easy-to-use platform for a range of internal service teams, such as HR, Workplace, Legal, Finance, and IT.
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“Companies are struggling to rapidly adapt to digital communication environments. Back provides employees with a seamless experience while also helping companies reduce workload through clever automation. This is a game changer for any team in our hectic and remote work environment,” said Christian Eggert, CEO and cofounder of Back Technologies. “We’re pleased to have the support from our new investors which will help us to service more customers around the globe.”
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