Cybersecurity-Focused Services in 2022 Have Moved From Reactive Defense and Remediation to Proactive Threat Detection and Long-Term Management
ALM Intelligence Pacesetter Research finds that innovators among professional services providers have realized that cybersecurity is less a technology problem and more a business one that requires embedding cyber risk in all business operations and activities.
New analysis from ALM Intelligence Pacesetter Research has found that the speed at which the cybersecurity market has been evolving in recent years accelerated even more during the pandemic. This forced professional services providers to adapt their approach, often radically. This new report is an update on the Cybersecurity Services report released in 2020.
“There is a lot of variability layered into the different approaches to cybersecurity the most innovative providers have taken,” asserted ALM Intelligence Pacesetter Research Director, Tomek Jankowski, “but one thing they share in common is the recognition that cybersecurity is not a technology checklist item, but rather a core business function that permeates everything an organization does.”
What was particularly interesting in this research was how cybersecurity drives innovation and convergence in professional services as clients struggle with the spiraling costs of incidents – data breaches – but even more so, the parallel spiraling costs of day-to-day cyber risk management and cybersecurity management. Cybersecurity is pushing the most innovative providers to find ways to help clients more actively manage cyber risk, rather than just design a crisis plan and a contact list for events. Innovators have also been seeking new market relationships utilizing the ecosystem model to round out their own capabilities for clients. More so than any other business topic in 2022, cybersecurity is driving a “where-the-rubber-meets-the-road” pragmatism in professional services, leading to a wide array of new market strategies.
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In ALM Intelligence Pacesetter Research: Cybersecurity 2022-2023, the Pacesetter Advisory Council assessed dozens of providers to arrive at twenty-one providers identified as Innovators for their ability to deliver client impact in today’s ever-shifting (and crowded) cybersecurity markets. Additionally, the research and analysis provide insights into the competitive dynamics and service delivery trends driving convergence across insurance, legal, management consulting, multi-service and technology providers.
Research Highlights:
- A key trend driving demand in cybersecurity in 2022 is that the focus for cybercriminals has moved from acquiring data to compromising organizational operations
- Multiservice and management consulting providers, with some technology firms in tow, have formed a general consensus around a “digital trust” model that emphasizes the operational and human capital dimensions of cybersecurity as much as the technology
- Innovators in insurance and law are making greater use of technology tools to accelerate outcomes and manage costs or move upstream with advisory services to address cyber hygiene, while some are simply bundling basic end-to-end cybersecurity offerings into broader business packages for under-resourced middle-tier clients
- Particularly in law and insurance, there is still plenty of tradition inviting competitive innovation from non-traditional quarters
- A key attribute common among Innovators is that their approach to cybersecurity focuses on helping clients make informed business decisions (weekly, daily, hourly) in the context of an ever-evolving cyber landscape
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In this report, ALM Intelligence Pacesetter Research evaluates the cybersecurity capabilities and offerings of the following providers: Accenture, Alvarez & Marsal, AXA XL, Berkshire Hathaway Insurance Group, Booz Allen Hamilton, Capco, Capgemini, Crowe, Deloitte, EY, FTI Consulting, KPMG, Kroll, Lewis Brisbois, Nishimura & Asahi, PA Consulting, PwC, Redgrave, Tata Consultancy Services (TCS), Vouch, and West Monroe Partners.
ALM Intelligence Pacesetter Research provides independent, objective research to providers and buyers of professional services, coupled with practical insights that inform the decision-making process for strategic planning and procurement professionals.
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