Qualtrics and ServiceNow Strengthen Employee and Customer Service Experiences with Powerful New Solution Read more
85% of Customer Service Agents Don’t Want to Return to Contact Centers, Work from Home Could Be Permanent Read more
Airbus Helicopters Takes Technical Support and Customer Service to New Heights with Sinequa Read more
Headsets.com Leverages Vonage Integrated Unified Communications and Contact Center to Deliver Seamless Agent Experience and Peerless Customer Service Read more
Sandy East, Vice President, Customer Service, to Receive Women in Manufacturing STEP Ahead Award for Excellence in Leadership Read more
InspiriTec Make New Jersey Top Workplaces List Again; Newark Office Spotlighted for Excellence in Customer Service and Dedication to Employees Read more
Going Gig: 72% Of Customer Service Managers Have Added or Plan to Add Gig Talent in the Next 2 Years Read more
Racing to Resolve the ‘Engagement Capacity Gap,’ Organizations Lean Into Customer Service Technology for Digital-First Engagement and Empathy Read more
Paycor’s Tax Advanced Support Team Wins Bronze Stevie Award in 2022 Stevie Awards for Sales & Customer Service Read more