Offers a No-Code Q&A Builder to Enable Enterprises to Quickly Deploy and Train Chatbots To Respond to Employees’ Commonly Asked Questions
Workgrid Software, Inc., a startup software provider of intelligent workplace solutions that is part of Liberty Mutual Group, has announced the addition of an enterprise-grade Natural Language chatbot to its Digital Employee Experience Platform (DEXP™). The new chatbot functions as a centralized workplace chatbot for organizations, capable of handling inquiries from across the enterprise (HR, IT, Finance, Facilities, etc.). It provides employees with a more personalized and contextual experience for answering questions, finding information and performing tasks. It also eliminates the complexity of deploying a chatbot because it features a no-code interface for training the chatbot to respond to employees’ questions.
HR Technology News: Gartner Says Organizations Must Have TechQuilibrium to Win in the Turns
With 80 percent of businesses expected to have some sort of chatbot automation by 2020, the Workgrid chatbot exemplifies the utility a conversational interface can provide to organizations. Available through a mobile device or web application, the Workgrid is available 24/7 to answer employee questions, provide links to relevant documents and automate common tasks and requests. It also uses the wealth of information organizations have about their employees to provide personalized responses that are tailored to each employee based on their job, function, primary office location and more.
“Employees expect workplace technology to offer a consumer-like experience,” said Gillian McCann, Co-Founder, Head of Cloud Engineering & AI at Workgrid Software, and AWS Machine Learning Hero. “This is a major step in that direction. In addition to increasing productivity and reducing costs in high-volume use cases such as help desks, the no-code interface makes the power of chatbot technology accessible to organizations that might not otherwise have the expertise on-hand to deploy such an initiative. Having a chatbot like this is an important step forward and one that will only grow in value and usefulness over time.”
HR Technology News: HireVue Delivers Game-Based Assessments for Measuring Job-related Emotional Intelligence
Workgrid Software, LLC – a company wholly-owned by Liberty Mutual Group creates and sells intelligent workplace software solutions that are purpose-built for an enterprise—by an enterprise. Workgrid Software’s initial product the Workgrid Assistant empowers employees with a modern interface and integrated chatbot serving as their digital assistant telling them what they need to know, when they need to know it, so they can get more work done, faster. The Workgrid Assistant makes work simpler and more efficient for employees by automating administrative requests and surfacing personalized daily tasks, information, and reminders through a single, intuitive interface.
HR Technology News: Mastercard Launches Toolkit to Help Community Leaders Drive Sustainable, Inclusive Growth