guard.me Enhances Student Experiences and Peace of Mind with Avaya Contact Center Innovation
Modernized contact center solution strengthens business efficiencies, increases employee productivity and improves ability to serve students in times of need
guard.me International Insurance, an award-winning provider of international student health insurance, has partnered with Avaya Holdings Corp, a global leader in solutions to enhance and simplify communications and collaboration, to help enhance its contact center capabilities and mobilize its remote workforce, resulting in increased employee retention and higher satisfaction for the students that depend on this trusted provider for health services.
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#TechNews: @GuardmeIns partners with @Avaya to help enhance its #contactcenter capabilities, mobilize its remote workforce, & enhances student health services #experiencesthatmatter
As the insurer of choice for private and public universities and colleges, language schools and school boards, guard.me is trusted by partner agents, organizations and educational institutions globally. guard.me needed to modernize their communication solutions with the flexibility to support their growth expectations and the evolving needs of their customers. In recognizing the urgent need to maintain business continuity and keep its workforce safe through the current global crisis, the company also wanted to effectively implement remote-work solutions for employees. Avaya Contact Center and Avaya Subscription solutions helped to provide guard.me with advanced communications to serve its students through call, email, chat, SMS and self-service functionalities. guard.me agents can also take advantage of Avaya Contact Center co-browse features, enabling them to work with a customer on their shared screen during a call to facilitate better and more satisfying engagements.
“We strive to deliver the personalized attention and culturally-sensitive solutions students need, while offering forward-thinking tools that make administration easier for school staff,” said Keith Segal, President and CEO, guard.me International Insurance. “In order to provide the best services for our customers, we needed a contact center solution to enable a modern workforce that streamlined our operations and also featured the scalability requirements for our future growth plans. When comparing Avaya with Cisco and Genesys, it was clear that Avaya was committed to helping us provide the best experiences for our customers as well as a valued partner we continue to evolve our business.”
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