ServiceNow Announces Winner of First-Ever Digital Workforce Challenge

LA-based ChargerHelp! recognized for innovation in servicing electric vehicle charging stations

ServiceNow, the leading digital workflow company that makes work, work better for people, announced that ChargerHelp! has won ServiceNow’s Digital Workforce Challenge, the company’s first-ever global competition designed to crowdsource solutions across industries for the 21st century workforce.

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“All of our Challenge finalists share a commitment to innovation that benefits underserved populations. ChargerHelp!’s solution in particular stood out for its promise of enabling a new workforce for the green economy.”

“ServiceNow believes that technology should be in the service of people, which is why we created the Digital Workforce Challenge to recognize entrepreneurship that fosters a more inclusive and digitally literate workforce of the future,” said Kathy Mulvany, Head of Global Impact at ServiceNow. “All of our Challenge finalists share a commitment to innovation that benefits underserved populations. ChargerHelp!’s solution in particular stood out for its promise of enabling a new workforce for the green economy.”

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ServiceNow collaborated with MIT Solve, a marketplace for social impact innovation at the Massachusetts Institute of Technology, to gather and narrow down applicants and conduct the Digital Workforce Challenge. The Challenge specifically called for innovative, scalable, and sustainable solutions that aim to help solve the growing skills and job vacancies gap by increasing opportunities for people — particularly those from marginalized and underserved populations — to acquire the necessary skills to fully participate in the digital workforce.

Innovation in EV charging station service recognized

The Digital Workforce Challenge winner, ChargerHelp!, aims to drive Electric Vehicle (EV) adoption and sustainable success of EV network providers by helping to shrink the time it takes to service charging stations from weeks to hours. The new ChargerHelp! app will enable a community’s local workforce to easily validate, troubleshoot, or escalate a software issue impacting a networked EV charge station, regardless of their technical abilities. Studies have found that as much as 25% of the roughly 20,000 deployed EV charge stations are down at any given time due to software, rather than electrical, issues.

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