Employee Engagement HR Technology News Organization Development

AudioCodes Launches SmartTAP 360⁰ Live Recording Solution as a Service for Microsoft Teams


AudioCodes (NASDAQ: AUDC), a leading vendor of advanced communications software, products and productivity solutions for the digital workplace, today announced the addition of its recording solution, SmartTAP 360⁰ Live, to its AudioCodes Live portfolio as a managed service. Having achieved Microsoft Teams certification, SmartTAP 360⁰ Live now enables organizations to meet their organizational compliance recording, quality management and malicious calling tracking requirements by seamlessly capturing enterprise calls directly through Teams.

HR Technology News: TimeSaved Partners With Agilus Work Solutions To Get Canadians Back To Work

AudioCodes Live for Microsoft Teams is a portfolio of managed services that simplifies the integration of Teams collaboration, unified communications and enterprise telephony. It provides a seamless, rapid and cost-effective migration to Teams for high quality voice and video collaboration, delivered as a fully managed service. As a component of AudioCodes Live, SmartTAP 360⁰ Live aims to revolutionize the Recording-as-a-Service space, by offering the solution in a service-based approach. Deploying SmartTAP 360⁰ Live as a service through the Azure cloud can be achieved simply and rapidly, with no need to pre-allocate special servers, virtual machines (VMs) or various management applications to support the recording application.

Users can start recording their entire spectrum of organizational interactions within a short time, using a pay-as-you-grow model for maximum agility and flexibility. Additionally, by using Microsoft 365 cloud connectivity, Teams users will be able to record all organizational voice calls (internal, inbound and outbound), video sessions and instant messaging (IM) conversations. The above-mentioned cloud benefits, together with AudioCodes’ enterprise-class telephony architecture, that can be customized to the demands of customer-facing enterprises, make SmartTAP 360⁰ Live a best-of-breed alternative for organizational recording needs.

HR Technology News: TecHRseries Interview with Hermina Khara, VP of People & Head of Talent at Alida

SmartTAP 360⁰ Live facilitates multiple recording use-cases, including compliance, regulation and quality monitoring. With the growing use of virtual agents or conversational bots in contact center environments, SmartTAP delivers systematic, high-quality recording that enables the continuous development and optimization of voice.AI technologies.

“We are delighted to bring our own certified and secure enterprise interaction recording solution to the Microsoft Teams ecosystem,” commented Nimrode Borovsky, VP and General Manager, Enterprise at AudioCodes. “Offering SmartTAP 360⁰ Live as a service, either on premises or through the customer’s Azure cloud, provides organizations with an easy-to-use and robust interactions recording alternative, while enabling them to store the recordings locally as required by GDPR and other nation-specific regulations.”

HR Technology News:  Fostering Culture During Disruption: Mentorship Best Practices

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Related posts

DHI Group Announces New $8 Million Stock Repurchase Program

TecHR News Desk

Monster.com Partners With NASSCOM as Its Exclusive Talent Search Partner for the SME Member Companies

TecHR News Desk

Nebo 2.7 Introduces Freeform Note-taking, Allowing Users To Capture Ideas And Information In Any Form – From A Spontaneous Scribble To A Structured Document

TecHR News Desk

Leave a Comment