Deputy, the market leading workforce management software platform, announced the release of its annual, global report highlighting the tardiness of hourly workforces across the U.S., Australia and the United Kingdom.
An analysis of 28,290,974 million scheduled and worked shifts between March 2018 to March 2019 from businesses using Deputy to manage scheduling, timesheets and payroll has unpacked the punctuality trends of shift workers around the world.
Key research findings from U.S.-based businesses:
- On average, 6% of American hourly workers were not on time to work, arriving late for their shifts
- Women were the earliest to work in November 2018, and men were the earliest to work in September 2018. Women were the latest to work in April 2018, and men were the latest to work in October 2018
- March 2, 2018 was the day Americans were latest to work within the 12 month period between March 2018 and 2019. The day prior, March 1, 2018, was the day Americans were the earliest to work
- Hourly shift workers in Illinois were the tardiest with 8.7% percent of employees clocking in late for shifts. California was the top performer in regards to punctuality with more than 12% clocking in early for shifts in the past 12 months
- When comparing generations, female and male Gen Z are most likely to be late for work than any other generation, reporting that 6.85% of work shifts started late.
- When comparing generations, male Baby Boomers are the least likely to be late to work than any other generation
- Globally, punctuality declined toward the end of the working week with hourly paid workers being the latest to work on Fridays
“For businesses large and small, keeping track of scheduling shifts and hours worked can be a daunting task,” said Ashik Ahmed, CEO and Co-founder of Deputy. “It may not seem like a critical issue when employees run slightly late but over time it all adds up and can have serious repercussions for the business, the employee and other team members left to cover for their colleagues.”
“When someone is late for their shift at King of Pops, it directly affects our customers, who are most likely not receiving the high-level customer service they expect and deserve,” said CEO and Founder Steven Carse of King of Pops. “No business wants their employees to be late especially due to the decrease in customer service and the dramatic impact on the bottom line it has, which can put a business at risk. Deputy helps us set clear expectations for our employees that results in them showing up on time and providing a high level of customer service that keeps our customers happy and coming back.”