Tivian Research Highlights Major Gap Between UK Employee Expectations And Company Return To Work Plans
Staff may be officially returning to the office, but if employers don’t offer the right working experience, 60% will leave or become less motivated, according to new research from Tivian, the leader in intelligent experience management. Nearly a third (32%) of office workers surveyed will look for new jobs, with a further 28% saying they’ll be less motivated if they aren’t allowed to split their time between home and office through hybrid working. Additionally, almost half (49%) said they didn’t yet feel ready to return to the office, adding to uncertainty for employers trying to make plans.
The 2021 Tivian Experience Intelligence Report: Return to Work and Employee Experience, further highlighted that companies don’t fully understand the importance of hybrid working to staff. 76% of employees wanted to spend at least two days a week at home – yet just 57% of organisations had plans to allow hybrid working. In fact a third of companies (32%) were still planning their strategy two weeks before UK restrictions loosened on 19 July 2021. This is the third year that Tivian has carried out its research into employee experience in the UK, with the topic growing significantly in importance over that time.
The employee experience has changed dramatically due to lockdowns, with 70% of staff enjoying working from home, highlighting the lack of commuting (77%), saving money (59%) and avoiding colleagues they disliked (32%) as key benefits.
Nevertheless, they miss the human interactions that offices bring. 50% are looking forward to face-to-face meetings, while 32% are keen to be able to go to lunch/have a coffee with colleagues. 20% want to experience the buzz of the office atmosphere, with 19% eager to share office gossip.
To help the return to the office, staff are looking for a different experience. As well as being able to work from home, half (50%) want greater flexibility over their start/finish times, with 29% looking for meetings to be more relevant and finish on time. Just under a quarter (24%) would like greater access to wellbeing resources and 19% want the chance to give more feedback.
“As staff return to the office they have a clear message for their employers,” said John Wilkinson, UK General Manager of Tivian. “What they need from the employee experience has fundamentally changed, particularly around where and when they work. Companies therefore must listen and understand their individual requirements to create a tailored experience if they want to retain, recruit and get the best out of their people in this new working environment. Businesses need the tools to do this. That means not just collecting feedback b