EIS and Spraoi Partner to Enhance the Dental and Ancillary Benefits Customer Experience
Integration of Spraoi’s machine learning-enabled portal technology with EIS’ core and digital platform follows EIS’ expanding open ecosystem partner model
EIS, a core and digital platform provider for insurers, and Spraoi, a provider of digital services and consulting, have integrated their solutions to provide dental and group and voluntary benefits insurers a quicker path to digital transformation of their product development and distribution while also optimizing their customer experience.
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As insurers step up the pace of digital transformation to meet market expectations, they need to overcome the hurdles of having multiple products on separate product platforms and a customer experience that is compromised as a result.
The collaboration between EIS and Spraoi is designed to accelerate the simplification of systems and the customer experience and quickly enable new product offerings, distribution, and AI-assisted customer journeys. EIS and Spraoi work as open ecosystem partners. EIS provides a comprehensive, industry-leading set of open APIs that expose the quoting, rating, policy administration, billing, claims, and customer management capabilities within the EIS Suite™ of core applications. Spraoi connects to those APIs to build out customer and agent portals within its QuikCover solution and delivers machine learning models to improve operating outcomes from quote to claim.
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The integration has already been deployed by Renaissance, a nationwide provider of dental, vision, life, disability and accident products to support a diverse product portfolio and deliver a next-gen distribution and customer experience.
“Through our ongoing partnership with Spraoi, we are taking another step toward helping insurers become the agile and customer-centered organizations that the future of insurance demands of them,” said Tony Grosso, head of marketing at EIS. “EIS is executing an open ecosystem strategy that leverages the native openness of our platform to connect quickly with complementary solutions and compound the business value of carriers’ digital transformations. Insurers can benefit immensely from technology partners that are aligned technically and culturally when building platforms that are responsive to the market.”
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