itopia, a leading cloud automation and orchestration platform on Google Cloud, has engaged with TELUS International, a global customer experience innovator, to enable thousands of employees to provide back office, IT, and digital enablement support from their homes securely on any device.
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In the midst of COVID-19 as workers across the globe are being required to perform their jobs remotely, itopia enables the rapid deployment of secure, virtual workstations on Google Cloud to help enterprises maintain productivity, securely and without disruption. The initial itopia deployment occurred in just 24 hours, enabling nearly 1,500 TELUS International team members with remote desktops and apps on Google Cloud.
Due to the spike in demand for work-from-home solutions and itopia’s ability to quickly onboard customers, TELUS International has also officially joined the itopia Partner Program to become an authorized reseller of their automation and orchestration solution for Google Cloud.
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“With our team members across the globe providing digital and customer experience support to some of the world’s most well-known brands, the pandemic brought the critical need to mobilize our workforce to ensure the safety of our team while also supporting the business continuity needs of our clients,” said Jim Radzicki, Chief Technology Officer, TELUS International. “Working with itopia quickly and securely enabled our team members to remain connected with customers as we rapidly scaled our work from home capabilities. We are excited to continue building upon our partnership with itopia, as we have incorporated their remote virtual desktop solution as a key component of our recently launched Work Anywhere solution.”
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