Lack of Employee Input & Training Puts Technology and Automation ROI at Risk
Before COVID-19, healthcare executives were investing heavily in technologies such as automation, robotics and artificial intelligence (AI) to reinvent how work is done. As these companies double down on technology to weather the coronavirus storm, they may miss major opportunities to get the most out of technology investments because of a missing critical factor – employee input.
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According to a new national survey of healthcare workers by Eagle Hill Consulting, almost half report that their employer introduced a new technology in the last two years, but only 29 percent say their company invests in the right technologies to help employees do their job. Just 42 percent say technology changes have had a positive impact on their organization.
Also, more than three-fourths of healthcare workers say they need more skills to adapt to advancing technology. But only 44 percent report that their company gives them the right level of support to understand and benefit from new technology solutions.
“COVID-19 provides an even greater need for technology advancements to help patients, save lives and enable the healthcare industry to continue its work amid significant societal interruption,” said Melissa Jezior, Eagle Hill Consulting president and chief executive officer. “But, healthcare companies cannot fully realize the impact of their technology investments unless they engage their workforce.”
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