Enigmai Ltd, a Wholly-Owned Subsidiary of Golden Star Enterprises Ltd., Signs a Letter of Intent to Pilot Its Workforce Management System in Hospitals Read more
Australian Firms Invest in Workforce Tools, Customer Data Analytics After Pandemic Disrupts Contact Centers Read more
Livepro Customer Experience Knowledge Management Software Attains Approved Technology Provider Status From COPC Inc. Read more
Raydiant and Talkdesk Partner, Bringing Hoopla by Raydiant Gamification and Performance Management to Contact Centers Looking to Build a High-Performance Culture Read more
TouchPoint One Primes Contact Center Operations with A-GAME Gridiron 2021 Performance Challenge Read more
How Workforce Optimization Puts Supervisors in the Driver’s Seat to Achieve Omnichannel Excellence Read more
TouchPoint One and Five9 Integration Empowers the Contact Center Workforce with an Integrated and Advanced Coaching, Engagement, and Performance Management System Read more
Nearly Three-Quarters of Contact Centers That Moved to the Cloud Did So During the Pandemic. Here’s What They’re Expecting Next Read more