New Survey: AI Dominating Customer Engagement Automation Strategies, Necessitating a Pivot to Open Platforms for Contact Centers Read more
With Strong Momentum and a New Suite of Customer Service Productivity Features, Level AI Raises $20 Million in Funding Read more
Beating the Great Resignation: Cresta’s Attrition Report Shows How AI-Driven Coaching Benefits the Contact Center Agent Lifecycle Read more
The Home Depot to Hold Virtual Career Day With Hundreds of Corporate and Technology Positions Available Read more
Contact Centers in Europe and the UK Rely on Remote Working and Omnichannel Customer Experiences for the Post-COVID World Read more