Genesys Continues Momentum for Employee Engagement With Recognition as a Leader in Workforce Optimization By Independent Research Firm Read more
Survey Reveals Customer Service Employees’ Experience as Consumers and as Employees Supporting and Selling in the Contact Center Read more
Genesys Launches BeyondCX, the First Elearning Program for Contact Center Employees Focused on Empathy and Human Interactions in a Digital World Read more
Genesys Study Reveals Path to Improving Recruitment and Retention for the Contact Center in the Face of the Great Resignation Read more