SoftwareReviews, a leading source for insights on the software landscape, has published its annual Human Capital Management – Midmarket Software Data Quadrant Awards, naming five vendors as gold medalists for 2021.
The following mid-market software vendors are winners according to the feedback provided by their end-users via SoftwareReviews’ comprehensive online survey:
- Rippling
- Gusto
- Zenefits
- Cezanne HR
- BambooHR
- isolved people Cloud
Software vendors are rated on product features, vendor capabilities, and the relationship with their software partner.
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SoftwareReviews gathers intelligence on user satisfaction with both product features and the experience with the vendor. Aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation are also considered. The results are a powerful indicator of overall user feeling toward the vendor and its product – all from the software users’ point of view. SoftwareReviews calls this insight the Net Emotional Footprint.
With a Net Emotional Footprint of +95, Rippling exceeded user expectations, especially for their exceptional benefits administration. Gusto received a Net Emotional Footprint of +85, with a strong ranking for maintaining workforce and employee records. Zenefits received a Net Emotional Footprint of +85 and scored high for the time and attendance feature.
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Cezanne HR received a Net Emotional Footprint of +89 and performed well for features that allow users to control attributes of job and position titles, organization structure, job description, and responsibilities. BambooHR received a Net Emotional Footprint of +87 and was loved by users for enabling improved talent management. isolved People Cloud received a Net Emotional Footprint of +85 for offering excellent business value for their users.
SoftwareReviews’ survey revealed that Human Capital Management – Midmarket software users were most satisfied with vendors that included payroll administration. However, the users would like to see improvements overall in the area of user experience.
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