- Curated library of more than 20 clinician-designed chatbots automates standard medical, surgical and administrative use cases designed to reduce staff burnout
Amid healthcare workforce shortages exacerbated by the ongoing pandemic and threatening winter surge fears, QliqSOFT announced the launch of the Chatbot Marketplace. The curated library of 20-plus distinct chatbots powered by artificial intelligence (AI) will help overwhelmed healthcare organizations remotely engage with patients. The solution augments routine front office and call-center triage tasks entailing in-take assessment, pre-operative education, and post-operative follow-up.
“Patients now expect and demand digital solutions to interact with their care providers. Data shows that providers and their staff benefit significantly from streamlining workflow automation through chatbot technology”
“Facing staff retention, burnout and other operational challenges, health systems, specialty practices and other providers are looking for creative ways to free up employees from repetitive processes, such as answering endless phone calls requesting the same information or reaching out to patients as part of the appointment reminder process,” said Amanda Heidemann, M.D., QliqSOFT’s Chief Medical Information Officer (CMIO).
HR Technology News: Up to 75% Of Digital Workers Are Looking to Change Jobs Within Two to Three Years
“Our clinician team has designed quality digital chatbots that are customizable and can accommodate a multimodal platform across a variety of technologies,” Dr. Heidemann continued. “The chatbots facilitate real-world clinical specialty use cases to benefit primary care and specialist physicians. The streamlined automated workflow gives them back more time to focus on those human interactions requiring their full attention. The chatbots also make work life easier for their dedicated staff.”
The chatbots include but are not limited to: curbside and home health pre-visit intake forms for pre-insurance approval, vaccine scheduling including COVID-19, auto appointment reminders specific to patient populations with one or more chronic conditions, delivery of test results, patient education resources from Wolters Kluwer and Elsevier, pre- and post-discharge instructions supplemented with guidance on recovery milestones for certain procedures, and remote patient monitoring.
Journalists: Download screenshots here of QliqSOFT’s Chatbot Marketplace solution.
Engagement with a chatbot begins with a provider-originated secure link delivered via SMS text message or email. The chatbot begins by connecting patients or their caregivers with a pre-determined conversation designed to intuitively navigate them to the appropriate outcome. This conversation can take the form of a scripted routine encounter that can be escalated to a live text-based or video interaction with a healthcare professional.
HR Technology News: GEICO’s Kansas City Regional Office Increases Starting Salaries Significantly for Many Positions
All chatbot encounters, which support more than 250 languages, can be documented in the patient’s electronic health record (EHR).
“Patients receive relevant clinical content in bite-sized pieces of information at a time when it works best for them,” added Dr. Heidemann. “The abundance of evidence-based content is reproducible, which is an important advantage so that physicians and their staff know what information patients receive.”
McKinsey & Company’s analysis indicates telehealth use has increased 38 times higher from the pre-COVID-19 baseline. Digital interactions with physicians and their staff became more accepted and expected during the pandemic. As of April 2021, 84 percent of physicians offered virtual visits and 57 percent said they would prefer to offer virtual care.
“Patients now expect and demand digital solutions to interact with their care providers. Data shows that providers and their staff benefit significantly from streamlining workflow automation through chatbot technology,” said Krishna Kurapati, founder and CEO of QliqSOFT.
“The Chatbot Marketplace provides a cost-effective solution scalable to any organization,” he added. “Our team of clinicians continues to develop this growing list of chatbot use cases which can be deployed out of the box in as little as 24 hours, literally changing an organization’s patient engagement strategy overnight.”
HR Technology News: SIA Annual List Honors Catherine Candland as an Inspiring Woman in the Industry
[To share your insights with us, please write to sghosh@martechseries.com]