New offering allows customers with time-sensitive IT projects to access a nationwide network of experienced and tenured customer service engineers
Peak-Ryzex, Inc., a provider of digital supply chain and mobile workforce solutions, has today announced that it has expanded its field service portfolio by offering a new suite of IT staff augmentation and project services. Peak-Ryzex staff augmentation and IT project services allow customers to quickly staff projects to best respond to their specific budget, timeline, and business objectives.
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From small projects at a single location to multi-site deployments, Peak-Ryzex’s nationwide network of customer service engineers provide customers with the flexibility needed to get their projects moving and delivered on time. When customers are faced with time-sensitive deliverables or fluctuations in staffing needs due to changes in seasonal demand, staff augmentation allows for an expansion of the customer’s internal teams with targeted skill sets for a specific timeframe without worrying about incremental training and certifications.
“Peak-Ryzex customer service engineers are W2 employees and have exceptional technological and electromechanical skill sets that includes ongoing in-depth training and an average of 21 years of technical experience,” said Billy Lawder, Sr. Vice President of North American Operations, Peak-Ryzex. “Our customer service engineer’s skills include technical troubleshooting, ability to read and interpret electrical and mechanical drawings, utilization of test equipment, calibrating equipment and electronics, basic logic competency, and solid-state circuitry electrical knowledge,” added Lawder.
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Examples of staff augmentation and IT project work recently implemented include:
- Implementing bracketry and machine vision cameras and systems on distribution and manufacturing lines
- Installing accessories, replacement batteries and onsite repair of mobile powered carts in supply chain and health care applications
- Upgrading wireless routers at retail locations at over 400 stores
- Testing, re-calibration and repair of electronic asset security systems used in retail locations across the United States and Canada
For larger engagements, a dedicated project manager is assigned that reviews all requirements, creates a scope of work and provides ongoing communications and project updates. The new services are supported by the company’s existing field service infrastructure including automated dispatch and escalations through a mobility application, regional service management teams, and call management to ensure quality outcomes.
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