Small Businesses Log a Lot of Unhappy Hours a Week on Payment Issues

WePay survey shows interest in banks and SaaS solutions to help

Small business owners have increased their technology spend in the past two years, but 39% say they still spend five hours or more per week dealing with payment issues, according to a survey conducted by WePay1, the integrated payments business of JPMorgan Chase & Co.(Small Businesses)

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“Our payments expertise and the scale of JPMorgan Chase give us the ability to help ISVs and SaaS providers achieve their revenue goals and enhance small businesses’ experience – especially during these uncertain times when every sale counts a little more.”

WePay’s State of Small Business Payments 2020 survey provides a better understanding of the key challenges U.S. small business owners face when it comes to payments and their attitudes toward the financial industry overall. The findings help inform independent software vendors (ISVs) and Software-as-a-Service (SaaS) providers on how best to offer integrated payments solutions for small businesses to save them time and money.

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The survey indicated that nearly half of respondents (49%) state they trust banks and credit card providers to handle their financial activity. However, 24% trust the combination of banks and software companies working together, showing an appetite to embrace the innovation of ISVs while maintaining the trust and confidence that comes from working with large banks.

“At WePay, we believe that payments and banking services should be seamlessly built into the software that businesses use every day,” said Bill Clerico, CEO of WePay and Head of Small Business Products at Chase Merchant Services. “Our payments expertise and the scale of JPMorgan Chase give us the ability to help ISVs and SaaS providers achieve their revenue goals and enhance small businesses’ experience – especially during these uncertain times when every sale counts a little more.”

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HR TechnologyJPMorgan Chase & CoNEWSSAASWePay
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