Onboarding and Training Materials Available Directly Into Zendesk Support
WorkRamp, the cloud-based platform that offers employee onboarding and management solutions to organizations of all sizes, launched a new product to provide training directly in the context of vital customer support conversations. Called WorkRamp for Zendesk, the product has been launched at the Zendesk marketplace and allows agents to serve customers better by providing onboarding and training materials directly into Zendesk Support.
WorkRamp’s founder and CEO, Ted Blosser said, “At WorkRamp, we are continuously working to equip the fastest-growing organizations, like Zoom, Slack, and Square, with the training tools they need to deliver a world-class customer experience.” He added that the newly launched WorkRamp for Zendesk provides sales agents and front desk executives with appropriate content in real-time that will help them to offer superior CX, regardless of the channel being used.
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WorkRamp For Zendesk Improves Productivity
A vital element of the WorkRamp for Support product suite, WorkRamp for Zendesk is a set of training and enablement tools for support teams. It pulls up related help docs and training materials in real-time for agents to swiftly and properly understand support issues and resolve those at the earliest. Agents have already starting to report drastic enhancements in the speed and accuracy of customer support, which ultimately elevates the overall customer experience. Employees using WorkRamp tend to score higher on their CSAT scores, retain more information, and enhance productivity.
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WorkRamp has been helping companies across the globe increase their team productivity and performance by its suite of solutions that encompass employee onboarding, certifications, training and learning, and advanced reporting on Salesforce, to name a few. Companies such as and Intuit, Square, and Zoom are the customers of WorkRamp. ClearCompany, SilkRoad, and BambooHR are some of its major competitors.
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