Qualtrics, the leader in customer experience and the creator of the experience management category, announced four new solutions to help organizations determine the right way to transition employees back to the workplace and ensure customer confidence as they reopen businesses. The solutions will be offered free for a period of time.
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According to a recent Qualtrics study, two out of three Americans do not feel confident returning to the workplace, and nearly half think we will never “get back to normal.” Until now, businesses, governments, and educational institutions have primarily been using operational data–hospitalization rates, availability of testing, etc.–when looking at reopening decisions. These new solutions will enable organizations to take the actions needed to ensure that people feel safe returning to work and that customers feel confident engaging with businesses in person.
The Return to Work Pulse is an automated solution for leaders to continuously listen, understand, and act on employees’ health and safety needs so they can return to their offices with confidence. Qualtrics is also launching Back to Business solutions designed to help organizations stay connected with customers, understand their expectations and preferences, and take actions to build customer confidence as businesses reopen their doors.
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“As we continue the fight against COVID-19, every government and business leader I talk to is trying to understand two things: how to keep their people safe and healthy and what information they can turn to as they look to reopen their workplaces and businesses,” said Ryan Smith, co-founder and CEO, Qualtrics. “The trouble is everyone has been relying on the same operational data–infection rate, hospitalization rate, testing per capita–to make their decisions, but they have no experience data to tell them how people feel. If companies open their offices again, will anyone return to work? If businesses open their doors again, will customers be comfortable showing up again? These new solutions help organizations know what people need in order to feel confident returning to work, shopping, eating out, etc. It’s not enough to reopen. We have to do it in the right way, and that means understanding how people feel and what we can do to instill confidence that we can reopen and maintain health and safety.”
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