Smartsheet, the enterprise platform for dynamic work, announced that the business disruption caused by the pandemic is forcing organizations to rethink their future implementation of tools, tech and practices, according to a survey of global business professionals conducted by Harvard Business Review Analytic Services in association with Smartsheet.
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“Organizations without the right technology pre-pandemic not only had to overcome the consequences of technology-based inefficiencies but their workforce also suffered resulting in decreased morale and lower productivity”
COVID-19 uncovered the benefits of enabling an agile workforce, but also revealed the inefficiencies many organizations were facing due to technology. In fact, over three-quarters (76%) of respondents agreed the pandemic revealed major gaps in their internal technology strategy citing inefficiencies across the technology stack, from flexibility and speed to user friendliness and functionality. Combined with the finding that 93% agreed it’s necessary to provide teams with the software and tools needed to produce successful work, two-thirds (67%) of respondents stated their organizations are now reviewing their technology strategy.
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When asked why their organizations are experiencing inefficiencies, only 50% of respondents reported their technology stack met employee needs while others recognized the need for change. For example, 88% said having empowered, autonomous teams is critical to an organization’s future success and 80% said agile and innovative workers played a big role in helping ensure business continuity and success during disruption.
“The pandemic has revealed that many organizations are battling a critical disconnect when it comes to their technology: the platforms they currently use do not fully empower their workforce to drive innovation and have organizational impact,” said Mark Mader, CEO of Smartsheet. “We believe that to effectively compete, businesses must transform to work more dynamically – to simplify, streamline and integrate how work is initiated, managed, and delivered by their people and by their teams.”
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