Combined solution provides organizations with cloud contact center, cloud PBX, video meetings and team messaging to ensure everyone can work productively from home
NICE inContact, a NICE business and the leader in cloud contact center, in partnership with RingCentral, a leading provider of global enterprise cloud communications, announced a special offer to enable organizations to rapidly transition their entire workforce, including contact center agents, to work from home. The offer includes NICE inContact CXone@home, a special edition of the enterprise-grade NICE inContact CXone cloud contact center platform, which can be fully operational in 48 hours and is free for 45 days for new customers. CXone@home features ACD/IVR, audio recording, storage and integrated softphone capabilities.
HR Technology News: Codility Raises $22M Series A Investment Led by Oxx and Kennet Partners to Help Enterprises Predict Which Candidates Will Make Stronger Engineering Hires
NICE inContact and RingCentral Announce Joint Offering Helping Organizations Transition Employees to Work from Home Rapidly and at No Cost.
The combination of CXone@home with RingCentral Office™ provides organizations with best-in-class UCaaS solutions, including cloud PBX, video meetings and team messaging capabilities running on a carrier-grade infrastructure with a 99.999% uptime SLA. NICE inContact and RingCentral have been in partnership since 2015, supporting tens of thousands of cloud contact center agents worldwide.
“We are proud to bring this timely offer to market with our long-standing partner RingCentral,” said Paul Jarman, CEO NICE inContact. “The power of RingCentral unified communications and the CXone cloud contact center platform ensures that contact center agents and supervisors can work from any location and continuously provide customer support when it’s needed most.”
HR Technology News: ADP Achieves a Perfect Score in Workplace Equality for 11th Straight Year
The combined platforms allow contact center agents to easily source answers for customers, share files, communicate within team messaging and video meetings and perform mission-critical business tasks while delivering exceptional customer experiences and keeping pace with the changing business landscape.
“It is now critical that employees can work from anywhere, anytime, and on any device in order to get work done and keep businesses moving forward,” said Anand Eswaran, president and COO, RingCentral, Inc. “Both our organizations are committed to enabling customers to rapidly transition to a work-from-home model and provide uninterrupted customer service.”
HR Technology News: Codility Raises $22M Series A Investment Led by Oxx and Kennet Partners to Help Enterprises Predict Which Candidates Will Make Stronger Engineering Hires