Company shares its people-first best practices to help others during COVID-19
Klick Health confirmed it has been named one of the year’s Best Workplaces by the Great Place to Work Institute for the ninth straight year, saying having a people-first culture has never been more critical.
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“It’s never been more important to put your people first than it is right now,” said Chief People Officer Glenn Zujew. “We are proud to foster a workplace culture that prioritizes our people and we can’t thank our Klicksters enough for how they transitioned to work from home six weeks ago, ahead of the curve, and seamlessly adapted to our new work reality. We have been impressed by everyone’s camaraderie and collaboration, sharing tips on working from home and suggesting new virtual program ideas, and we are extremely grateful.”
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To help other organizations implement a people-first culture during this unprecedented time, Klick has published its Safety Protocols & Continuity Planning in response to COVID-19 at covid19.klick.com and shares the following best practices:
- Put your people first
Look for new, creative ways to adapt your normal workplace culture and programs virtually. Everything you do should be rooted in keeping your people happy, healthy, and engaged. - Stay in front of your team
Schedule regular team updates and group check-ins to keep communication levels and employee engagement strong using web-conferencing technology. For the last six-and-a-half weeks, Klick has been hosting regular company-wide update and Q&A sessions. It posts meeting videos and transcripts on its COVID-19 intranet portal for team members unable to attend sessions in real-time. - Lean into technology
Use an intranet or platform, like Slack, to create discussion channels that are of interest to your people, will encourage camaraderie, collaboration, and which will help make working from home easier. - Focus on wellness
During company meetings, remind your team to remember to get up from their desks for a short walk, glass of water, or other self-care activity. And, if like Klick, you normally have an onsite gym or subsidized gym memberships to give your people a way to stay fit, consider temporarily replacing in-office classes with virtual yoga, strength training, and meditation classes that can be recorded for added convenience. - Adapt training
Make training and learning initiatives virtual. Klick’s People Practices and Klick Experience teams evolved their employee onboarding sessions, work-from-home training, manager training, and popular Science Session lunch and learns to virtual formats. - Adapt socializing
Introduce or adapt programs that encourage your team members to connect, albeit virtually. Klick’s popular ‘Random Coffee’ program, which pairs up employees from different teams for coffee, is still running. Only now, the pairs meet screen to screen. - Family matters
With schools closed and Klicksters working from home, the company’s Travel team has been leading virtual learning sessions for elementary-aged Little Klicksters. They also host virtual story time sessions for those even younger.
This marks the independent company’s fifth workplace culture award in 2020 following recognition as a Best Workplace for Inclusion, Best Workplace for Women, Ad Age Best Workplace, and Best Managed Company.
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