Teleperformance, a leading global group in digitally integrated business services, announced today its Malaysia operations received the prestigious Great Place to Work® (GPTW®) Award for the first time. Highlights of the 2020 GPTW® recognition include high employee survey participation rates and strong scores for all evaluation areas. The GPTW® 2020 certification is particularly significant with the world currently engulfed in the Covid-19 pandemic which has caused significant worldwide employment challenges and disruptions.
Jose Bezanilla, CEO GPTW® Greater China and Asia, said: “Over 70% of Teleperformance’s employees in Malaysia participated in confidential surveys that assess employee trust by rating the company on credibility, respect, fairness, pride and camaraderie. Survey responses are independently cross-validated with rigorous field audits covering everything from the quality of physical work facilities and employee amenities to corporate culture. It is particularly noteworthy that the Malaysia operation was able to attain certification in their very first attempt. This is extremely challenging to accomplish. We are very pleased to recognize Teleperformance in Malaysia as a 2020 Great Place to Work®.”
HR Technology News: TecHRseries Interview with Michelle Boockoff-Bajdek, CMO at SkillSoft
Sam Chong, CEO, Teleperformance Malaysia, said: “We operate as an international multilingual hub with 15 nationalities represented in our team here in Malaysia. As a diverse, international team with many cultural nuances to consider, we are really proud that our own employees, based on their high trust level in our company, scored us as being worthy of GPTW® certification in all evaluation criteria on our very first attempt. Diversity is our greatest strength and this Great Place to Work® designation shows that we truly are one family. The well-being of our people is a top priority. Over 80% of our staff currently work from home due to the Covid-19 situation while we continue to support our clients in 15 different languages.”
With a top global priority of employee well-being, twenty-one (21) separate Teleperformance country operations including Malaysia are currently recognized as top employers by third party evaluators: Albania, Argentina, Brazil, China, Colombia, Costa Rica, Dominican Republic, El Salvador, Greece, Germany, India, Kosovo, Madagascar, Malaysia, Mexico, Morocco, Philippines, Portugal, Saudi Arabia, Tunisia and United Arab Emirates.
HR Technology News: DHGE Launches Resilience Program for COVID-19 Frontline Workers