Newly created role builds on ServiceNow’s evolution of its go-to-market functions as the company scales growth to $10 billion in revenue and beyond
ServiceNow, the leading digital workflow company that makes work, work better for people, announced it has hired industry veteran Vanessa Smith to serve as Senior Vice President, Global Go-to-Market. In this newly created position, Smith will oversee the company’s global go-to-market strategy, with a focus on maximizing success and accelerating time-to-value for ServiceNow’s customers. She will report to Kevin Haverty, Chief Revenue Officer.
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Smith’s appointment expands on ServiceNow’s July announcement of the evolution of its go-to-market functions to drive deeper customer success and continue to build an exceptional partner ecosystem as ServiceNow scales growth to $10 billion in revenue and beyond.
“Serving our customers and ensuring their success throughout their digital transformation journey is ServiceNow’s number one priority,” said Kevin Haverty, ServiceNow Chief Revenue Officer. “Vanessa Smith has spent the better part of her career focused on driving customer success, and I could not imagine a better leader to take on this critical new role as ServiceNow sets its sights on future growth.”
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As head of ServiceNow’s global go-to-market function, Smith will lead the company’s unified approach to customer engagement across the relationship lifecycle. Her scope includes the top accounts program, focusing on ServiceNow’s largest customers, as well as the Inspire Program, which provides digital transformation strategies and resources for ServiceNow’s customers. Smith also will oversee ServiceNow’s value management program, “Now Value,” and industry solution teams which bring together sales, marketing, and product to unlock innovation and deliver exceptional customer outcomes.
“Gone are the days of multi-year technology implementation cycles; for many companies in today’s environment, it’s a matter of survival to innovate and digitally transform, and to do that they expect rapid time-to-value from their software investments,” said Vanessa Smith, ServiceNow Senior Vice President of Global Go-to-Market. “At its core, ServiceNow understands this reality, which is why it is dedicated to delivering beautiful solutions and industry-relevant outcomes to deliver on the value promise for its customers. I could not be more excited to be a part of ServiceNow and help further drive the success of our customers.”
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