The Massachusetts-based integrated health care system has harnessed its digital workplace for communicating essential updates to keep staff safe and ensure the highest levels of patient care
Igloo Software, the leading provider of digital workplace solutions, is working closely with top US integrated health care network, Partners HealthCare, to ensure its 78,000 workers have access to the latest critical information on managing the COVID-19 crisis.
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Prior to the pandemic, Partners HealthCare staff used the organization’s digital workplace platform, powered by Igloo Software and known internally as Partners Pulse, for corporate news and updates, employee recognition, social sharing, and seamless cross-functional project collaboration. But as the COVID-19 situation rapidly evolved, Partners HealthCare quickly scaled Partners Pulse to be a centralized communication hub for its entire network of hospitals, specialty hospitals, community health centers, long-term and home care services, publishing updates every day to keep all staff informed and connected.
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“This pandemic is the most important area of focus and in this crisis, we need an easily updated and reliable source of information that is accessible by frontline workers and our teams working remotely. Partners Pulse has enhanced our ability to communicate and come together as a team at a critically important moment,” said Rich Copp, Vice President of Communications at Partners HealthCare.
“Through Partners Pulse, all employees are receiving critical information and updates on the latest COVID-19 testing protocols, stay-at-home policies, and important resources available to our employees to help them be more effective. The Igloo team has gone above and beyond in supporting our efforts and our user expansion has been seamless,” added Copp.
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