Integration allows teams to work where they are, driving down the time to engage and respond
PagerDuty, a global leader in digital operations management, announced a new integration with Microsoft Teams, a workspace collaboration application that is part of Microsoft Office 365.
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“PagerDuty’s new Microsoft Teams integration helps reduce the time it takes to resolve incidents and continuously improve.”
Every second counts when a business disrupting incident happens. PagerDuty with Microsoft Teams helps teams find out about incidents faster, and gives them background on the incident, directly in Teams so they don’t lose time switching between services. Cutting the time to respond to and resolve the incident reduces the risk of it impacting customers, with the associated risks of lost revenue and brand damage. For management-level users, the Teams integration provides a full view of the incidents their team is working on. This level of communication and visibility is important for ensuring teams across an organization, including Developer, IT, Customer Services, Sales and more can collaborate effectively and stay up to date.
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“As organizations work to meet increased digital demand, clear communication and strong collaboration are more important than ever,” said Jonathan Rende, Senior Vice President of Product at PagerDuty. “PagerDuty’s new Microsoft Teams integration helps reduce the time it takes to resolve incidents and continuously improve.”
PagerDuty surfaces critical incidents in Teams, which in turn allows workers to communicate and work together during the incident resolution process. By allowing a user to view critical incident details from within Teams, the integration creates a third user interface to PagerDuty, in addition to mobile and desktop. PagerDuty users can perform key incident actions within Teams. This includes acknowledging and resolving incidents, adding notes, and even triggering new incidents directly within Teams. Users can also connect services directly to Teams channels, keeping everyone in sync and connected.