Network performance monitoring and diagnostic tools were among the top purchases made by IT teams in 2020.
OpsRamp, the digital operations leader for hybrid infrastructure monitoring, event management and automation, has expanded its solution set to support IT Ops professionals whose companies have been impacted by the pandemic.
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Many midsize to large enterprises and MSPs operating hybrid IT environments struggle to understand the full picture of their network dependencies and vulnerabilities – a challenge exacerbated by the pandemic, which has increased the number of employees who are working remotely and using personal Internet connections. To reduce the risk of performance degradation and downtime due to remote work, IT Ops pros need to keep even closer tabs than usual on networks and systems.
Meanwhile, a study performed by OpsRamp in November found that network performance monitoring and diagnostic tools were among the most popular items purchased by IT teams in 2020.
In response, OpsRamp today is rolling out two new solutions: OpsRamp NetFlow monitoring, which delivers deep analysis of network traffic, and OpsRamp Unified Communications monitoring, for detailed analysis of voice and collaboration data. NetFlow (developed by Cisco) is a protocol used by IT professionals to determine the point of origin, destination, volume and paths of traffic on a network.
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“As work-from-home became the new normal in 2020, use of digital communications and collaboration systems exploded,” said Ciaran Byrne, Vice President of Product Management at OpsRamp. “IT Operations teams need distinct capabilities for maintaining uptime and user productivity for the new suite of tools and network topologies running businesses today.”