Now That Digital Transformation Is Commonplace, People Want Companies to Intensify Their Efforts, Involve Them in the Process, and Increase Training and Support

Digital transformation has widespread support among managers and employees, but some think that the pace of change at their companies could be faster, they could be more involved than they are, and they are unsure of how it will affect their jobs or pay, according to a global survey commissioned by Boston Consulting Group (BCG).

People at all levels believe that the transformation to digital technologies and methods has helped their organizations weather the effects of the coronavirus pandemic and will aid recovery efforts, according to the survey of 5,250 people working at companies in ChinaFranceGermany, the UK, and the US.

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Despite the generally positive attitudes, much work remains to be done in order for managers and employees to feel comfortable with changes tied to the digital transformation. And although most people approve of new ways of working, companies have not fully adopted them, according to the survey.

It’s clear from the results that organizations are making progress. To accelerate the transition, they must eliminate impediments by involving more people and providing them with coaching and support so that they understand and feel engaged in the process. “It’s especially important to include front-line workers so that they understand how what they do fits into the big picture,” said Vanessa Lyon, a BCG managing director and partner. “That could lead to better buy-in for new practices.”

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