Liberty Mutual Insurance has been awarded an Innovation Award for its new Injured Worker Portal and Workers Compensation Guide.
The award was presented by Business Insurance magazine, a leading industry media company. This is the fifth Business Insurance Innovation Award Liberty Mutual has received since 2015.
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Injured worker advocacy is at the core of how Liberty Mutual manages workers compensation claims. Technology drives this approach by improving and simplifying the claims process. The company’s Injured Worker Portal and Workers Compensation Guide provide more information to injured workers through an easier-to-access platform and help injured workers access the care they need faster and more easily.
“The Workers Compensation Guide and Portal solve two key issues facing workers compensation policyholders and TPA clients,” said Senior Vice President of Workers Compensation Claims Wes Hyatt. “The first is fully engaging injured workers in the claims process, their recovery and eventual return to work. The second is the experience of the injured worker, a paramount concern of mid-size and large employers.”
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The guide and portal are part of Liberty Mutual’s broader investments to improve the digital experience of commercial customers, which also include a recently launched customer portal.
“All of our digital investments are built with a continued flow of first-hand customer input, which helps shape the products we deliver and define the value they provide,” said Liberty Mutual Vice President of Commercial Customer Experience Nate Pullen. “We built the guide and portal to respond to the importance risk mangers continually place on the injured worker journey. These products are great examples of our approach to delivering a superior customer experience: listen, focus on user needs, and then solve for them broadly while tailoring solutions for each customer.”
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