According to a second pulse survey by KPMG LLP (KPMG), the U.S. audit, tax and advisory firm, 79 percent of U.S. workers from organizations with more than 1,000 employees indicate that over the last four months, the quality of their work has improved, 70 percent say that their productivity has increased, and 67 percent indicate their work-life balance has improved. Eighty-four percent are also satisfied with their employer’s response to the pandemic.
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“American workers have demonstrated remarkable resiliency under the pressures of COVID-19 and against the backdrop of events signifying racial inequality,” according to Lisa Massman, KPMG’s Human Capital Advisory leader. “Now, organizations must design a new model of work for tomorrow, by presenting new approaches for teams to effectively work from home, leveraging technology and innovative ways to increase collaboration, and fostering an environment of inclusion and belonging – to build a more loyal, productive and sustainable workforce.”
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Remote workers express high levels of satisfaction and engagement
According to 91 percent of workers who work remotely at least part of the time, technologies have been provided to help them successfully do their job, and more than half of those remote workers (55%) want the flexibility to continue working remotely at least part of the time. Additionally, three-quarters or more of remote workers indicated that their organization made them feel valued over the past four months (78 percent); desire to stay at their current organization increased (78 percent); and commitment to their organizations increased (77 percent). However, one-third (34 percent) of those workers indicated that their relationships with co-workers have worsened.
“Companies worldwide enabled remote workforces nearly overnight, and what started as an extraordinary pilot is now considered permanent in many organizations’ operating models,” said Joe Parente, KPMG’s Consulting leader. “As a result, there should be a new focus on improving employee connectivity, better understanding what drives positive worker experiences and overall, reshaping and rethinking how work gets done.”
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