Gainsight, the Customer Success (CS) company, and SV Academy, the employer-driven online vocational school that provides access to high-growth careers, publicly launched the CS YOU Program. The program offers training and placement in entry-level Customer Success Associate roles. Gainsight, SV Academy, Insight Partners, and the Charter Partners are united in the mission to expand wages and create an inclusive Customer Success industry representing people of all backgrounds.
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“At Gainsight, our mission is to be living proof that you can win in business while being human first. Amidst the most monumental civil rights movement in recent history, we know the momentum around inclusion has never been more powerful”
The role of the Customer Success Manager (CSM) has become one of the hottest careers in Technology as the 6th-most promising job in the world. Currently, 72% of CSM professionals work in the Software and IT industry and, by Gainsight’s estimate, only about eight percent of CSMs are Black or LatinX – significantly below the US population. The launch of the CS YOU program will fuel the top of the funnel with an inclusive pool of outstanding CS talent.
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Gainsight is partnering with SV Academy to design a tailored early career path for Customer Success Associates—an entry-level position that serves as a stepping stone into a promising career in Customer Success. The 15-month program includes four weeks of training, an eight-week paid internship, and up to 12 months of coaching for associates and their managers after full-time placement. The program provides access to the CS network, professional education, mentorship, development of social capital, and, ultimately, expansion of wages.
Companies Sponsoring the Program
Gainsight has secured funding from over 25 Charter Partners who are blazing the trail as the first companies committed to CS YOU and investing in a more inclusive Customer Success industry. ScaleUp investor Insight Partners helped drive the strategy and sponsorship of the program alongside Gainsight executives, already resulting in more than $600,000 in commitments that will sponsor the tuition and placement for the first 25 Customer Success Associates.
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