Exela Technologies, announced that its Digital Mailroom (DMR) platform has onboarded 100,000 paid users since the start of 2020. This milestone has been achieved in part due to interest from customers across the globe who are seeking a solution to the operational challenges brought on by the COVID-19 pandemic.
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DMR is a user-configurable, end-to-end document management system that digitizes mail and other documents to create secure, searchable, shareable digital assets. The platform also benefits from Exela’s proprietary classification technology, which allows enterprises to intelligently route mail based on type to the relevant recipient or department without having to implement complex distribution and routing rules. This provides enterprise customers with the ability to receive and action critical correspondence in a timely and relevant fashion and also enables security teams to monitor volume and type of communications received outside of the usual electronic channels.
Earlier in 2020, due to a need for a business mail solution that can be implemented quickly in response to the COVID-19 shelter-in-place orders, Exela optimized DMR for rapid deployment in as little as one day and up to 10 days for more complex enterprise deployments. This has enabled Exela to meet the evolving needs of existing customers and expand its service offering into other markets, resulting in approximately $34 million in current DMR sales pipeline since the start of the rapid deployment initiative.
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In addition to business continuity, DMR provides a substantial opportunity for cost savings and efficiency gains. Thanks to Exela’s DMR platform, one customer with roughly 500 employees was able to save $1.4 million annually, which does not take into account potential additional savings that may be achieved through real estate downsizing.
“Organizations everywhere have been focused on accelerating their digital journey to drive automation and efficiency. For those companies who haven’t begun the process yet, COVID-19 has been a wakeup call,” said Matt Brown, Global Head of Strategy, Exela Technologies. “Our goal is to help our customers in any way that we can, and driving digital adoption and process improvements through DMR is just one way that we can do that in this challenging time.”
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