atSpoke, the modern workplace operations platform, announced a new integration with Microsoft Teams, expanding on the platform’s ability to meet employees where they work with fast and convenient access to all the services and support they need to be productive. Internal support teams are able to accelerate employee support and work more efficiently from within Teams with a centralized command center for faster service desk operations across all tools and knowledge.
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In the age of remote work, enterprise organizations must deliver a better way for IT, HR, and Business Operations teams to ensure employees have access to the tools and knowledge they need to get their work done. The best way to serve these needs is through one workplace platform that connects the services, knowledge, and workflows that employees need, all available with a single point of access. Now atSpoke’s workplace operations platform is accessible from within Teams for its more than 75 million daily active users.
With atSpoke, internal support teams resolve requests 5x faster with AI weaved end-to-end, an intuitive service desk UI, and the ability to trigger actions in other tools directly from chat and tickets. Employees benefit through convenient and immediate self-help in the tools they already use daily.
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“Because of the reality of the increased remote work needs of our employees, we needed to find a streamlined way for our teams to have the access to the things they needed to get their jobs done efficiently,” said Genivieve Glynn, Senior Manager of Administration and Employee Experience at eClerx. “Our decision to use atSpoke’s internal ticketing system perfectly integrates with our MS Teams environment and gives our employees one point of access to go for tools, to ask questions, and to complete workflows. The ability for atSpoke to handle support team questions saves us time and money and makes us more productive, and we love that we only have to focus on the most important tickets.”
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