Balto Announces New Seamless Integration With 8×8

  • Expedited Integration Makes Premier Real-Time Guidance Platform Available to 1.2 Million Softphone Users at Record Speed

Balto, the #1 real-time guidance platform, now offers swift and seamless integration with 8×8, the #1 business phone, video, chat, and contact center platform. The strategic integration partnership offers 8×8 customers rapid access to Balto’s Real-Time Guidance, Coaching, and QA conversation excellence tools used for every agent call, and expands Balto’s fast-growing integration footprint with key softphone systems providers.

“Our goal is to ensure that all modern sales and customer service professionals have the tools to be as effective as humanly possible” said Marc Bernstein, Founder and CEO of Balto. “Balto’s integration with 8×8’s best-in-class softphone solution advances us toward that mission. We’re excited to offer 8×8’s customers a fast track to produce excellent sales and service conversations at scale. We also know how much peace of mind real-time guidance technologies give contact center supervisors.”

HR Technology News: New Study: 84% Of Employees Report Lack of Progress on Building a More Equitable Workplace for People of Color

With just a few clicks, 8×8 customers can now get set up with Balto’s real-time solutions and a promise of no-code enterprise integration in just a day — reducing implementation risk and increasing time-to-value.

“We pride ourselves in our integration speed at Balto and are always looking to improve it,” said Mike Goldstein, VP of Engineering at Balto. “Our new process reduces that initial integration time with 8×8 from 30 days down to one.”

The result is a contact center that can now quickly leverage the power of AI to improve agent conversations in real-time. 8×8 customers are already unlocking the power of Balto’s platform to convert more calls, ensure call quality, maintain bulletproof compliance, slash agent ramp time, and delight customers.

HR Technology News: Springboard Commits to Offering $10 Million in Scholarship Funding and Builds Coalition to Ensure Diversity and Inclusion in Tech

Balto has over 50 softphone integrations serving CCaaS customers. In the company’s rapid five-year growth, the company has operationalized its strategic endeavor to be accessible via softphone partners’ in-house app stores and preferred vendor networks. 8×8 is one such softphone provider on a list of industry heavyweights, including Genesys, RingCentral, Five9, Zoom, Salesforce and more. While Balto already integrates with the aforementioned providers, expedited integration is currently in development.

HR Technology News: University of Phoenix Updates University Learning Goals Designed to Enrich the Academic Journey and Graduates’ Career Preparedness

[To share your insights with us, please write to]

8x8's customersBaltocontact center platformno-code enterprise integrationreal-time guidance platformvideo
Comments (0)
Add Comment