Trustera currently supports payment data, including credit cards, debit cards and electronic funds transfers, and will soon support Social Security Number and Date of Birth protection. The platform satisfies PCI-DSS and PA-DSS requirements by reporting PCI protection statistics across the Contact Center.
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Interactions provides Intelligent Virtual Assistants that seamlessly assimilate conversational AI and human understanding to enable businesses to engage with their customers in highly productive and satisfying conversations. With flexible products and solutions designed to meet the growing demand for unified, optichannel customer care, Interactions is delivering unprecedented improvements in the customer experience and significant cost savings for some of the largest brands in the world.
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Interactions Trustera operates in real time to protect your employees and customers by protecting contact center agents from having access to payment card information (PCI).
Interactions Trustera employs AI to anticipate and mask highly sensitive information that is often spoken and shared during conversations between agents and customers. Trustera ensures that your agents in the new work-from-anywhere model remain PCI compliant while still delivering high-quality experiences.
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