Traliant, an innovator in online compliance training, announced a new interactive course, Responding to Complaints, designed to help managers effectively handle employee complaints and avoid missteps that may violate company policies or laws. Responding to Complaints is the newest addition to Traliant’s Complying With Labor & Employment Laws Suite.
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One of the key responsibilities of managers is being alert to employee concerns and complaints. Ignoring complaints, not responding promptly or not taking complaints seriously can result in legal issues and costly consequences. Further, mishandling complaints undermines efforts to foster a speak-up culture that encourages employees to report misconduct.
“This training covers the key questions that managers need to address when handling employee complaints and problems — and what to do and what not to do when receiving complaints,” said John Arendes, Traliant CEO.
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Mobile optimized for any device, Responding to Complaints provides managers with practical information and best practices for properly addressing concerns raised by employees — including complaints made about them. A video host guides learners through brief, interactive episodes that explore different examples of complaints, the importance of documenting complaints, HR’s role in the process, protections against retaliation and common missteps to avoid. Viewer email and tweets, drag-and-drop challenges and knowledge checks promote engagement and knowledge retention.