Case IQ (formerly i-Sight), a global provider of investigative case management software, announced that the company has acquired WhistleBlower Security, a leading provider of ethics and compliance reporting solutions with an industry-leading hotline case intake offering.
Intake methods for incident reporting are a crucial component for companies to fully manage their risk by uncovering issues and pressing matters. This acquisition is part of Case IQ’s overall strategy to be a worldwide leader in intake offerings for companies’ constituents to report matters via their preferred communication channel (e.g., live answer hotline, web intake, mobile application, virtual hotline). Offering comprehensive intake helps ensure incidents are reported accurately and thoroughly, allowing companies to better mitigate their risk.
Telephone-based hotline solutions, a long-established element of case management intake, are growing in prominence worldwide and represent over one-third of all reports. WhistleBlower Security is a global leader in hotline capability and enables incident reporters to trust the integrity of their anonymous reporting process.
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David McNeill, CEO of Case IQ, commented on the acquisition, stating, “We believe that hotline intake is crucial, and WhistleBlower clearly surpasses competitors. WhistleBlower’s exceptional expertise and service are unparalleled, ensuring unmatched reliability and ease for all stakeholders. From their streamlined one-step dialing process, industry-leading response times, and phone line reliability, to their unwavering focus on caller experience, WhistleBlower distinguishes itself as the superior choice.”
In addition to hotline intake, WhistleBlower Security offers a highly scalable case management platform, IntegrityCounts, that is a proven solution for companies with needs for streamlined configurability and budget investment. The product focuses on the needs of the incident reporter and complements Case IQ’s CMS offering, which offers higher configurability and focuses on the needs of the investigator.
WhistleBlower Security was founded by Shannon Walker, who led the company to the point of acquisition and will join the Case IQ leadership team as the EVP of Thought Leadership & Strategy. “We’ve partnered with Case IQ as a hotline provider for years and look forward to now being formal teammates. Between our two products, we can cater to the unique needs of enterprise and SMBs, with tremendous value at different price points,” said Walker. “Our leadership team is excited to join a company that values our expertise and enthusiasm for helping customers manage their risks and create workplaces with strong speak-up cultures.”
The WhistleBlower Security brand will continue operating alongside Case IQ as the companies work together to make WhistleBlower’s hotline capabilities available to all customers.
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