Today, MetLife Legal Plans (MLP) celebrated its 25th anniversary as a MetLife company. The company’s mission—to make legal services affordable and accessible for all Americans—has resonated with employers and employees alike. The business supports over 5 million legal plan users and over 4,000 plan sponsors (employers). In 2020, MetLife Legal Plans expanded their offerings to include Digital Estate Planning, including video notary capability in 23 states.
“We believe our work is critical to giving people access to the legal help they need”
“We believe our work is critical to giving people access to the legal help they need,” said Ingrid Tolentino, chief executive officer for MetLife Legal Plans. “Being a MetLife company has helped us expand on our mission through new distribution channels, resources, and support. Legal plans are vital for employers who want to provide holistic employee benefits, and MetLife understands the value legal plans bring to its suite of products.”
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“We continue to see a large increase in interest from employees for legal plans and a corresponding increase in employers offering the benefit,” said Todd Katz, president, U.S. Business, MetLife. “This shows that our customers are recognizing what we’ve known for 25 years: MetLife Legal Plans add tremendous value as part of a robust suite of voluntary benefits.”
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MetLife Legal Plans continues to evolve its services to maximize technology trends and meet customers’ evolving needs. Highlights include:
- 1999: 1 million legal plan participants
- 2006: Call Center Excellence Award from WebAward
- 2012: More than 150 Fortune 500® sponsors
- 2015: First Gold “Stevie” Winner for Sales & Customer Service
- 2016: Expanded coverage to include parents and in-laws (Plus Parents)
- 2016: Introduced comprehensive identity theft prevention and management, including Triple Bureau Credit Monitoring
- 2017: Launched an Emergency Relief Program to offer free legal consultations and document reviews during natural and man-made disasters
- 2018: Offered 1,700 self-help documents with answers to common and complex legal issues
- 2019: Added Reproductive Assistance Law coverage
- 2020: Launched Digital Estate Planning with video notary option in 23 states
- 2021: Crain’s Business Cleveland names MLP “Notable Business Championing Diversity & Inclusion”
- 2022: Added Comprehensive and personalized caregiving solutions
MetLife Legal Plans is available through more than 220 Fortune 500® companies and includes a network of more than 18,000 attorneys nationwide. Plan members also have access to an e-panel, where they can submit legal questions to an attorney online with a 24-hour turnaround.
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