New CompTIA A+ Certification Emphasizes the Skills IT Professionals Need to Support Today’s Hybrid Workforce

CompTIA A+, the globally recognized skills certification for technology professionals who provide technical support, has been updated to align with the changing nature of the hybrid workforce.

CompTIA, the nonprofit association for the information technology (IT) industry and workforce, announced today that the new version of CompTIA A+ (220-1101 and 220-1102) is available worldwide. CompTIA A+ is trusted by employers around the world as validation of IT professionals’ ability to think on their feet and perform critical support tasks.

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“As organizations’ reliance on technology has increased tech support professionals have taken on greater responsibilities requiring a broader and deeper set of skills,” said Thomas Reilly, chief product officer for CompTIA. “The proliferation of work from home and remote work requires tech support that is accessible, comprehensive in scope and delivered efficiently and effectively. The new CompTIA A+ exam emphasizes the technologies and skills that IT support professionals must have to support today’s hybrid workforce.”

The new CompTIA A+ certification exam:

  • Reflects the increased reliance on software-as-a-service applications for remote work.
  • Includes more focus on troubleshooting and remotely diagnosing and correcting common software, hardware or connectivity problems.
  • Places greater emphasis on changing core technologies, from cloud infrastructure and IoT device security to data management and scripting.
  • Expands coverage of major operating systems, their use cases and how to keep them running properly.

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The new exam also recognizes the changing nature of the tech support job role, where many tasks are sent to specialized providers. CompTIA A+ certified personnel are better able to assess whether it is best to fix something on site, or to save time and money by sending proprietary technologies directly to vendors.

Individuals who achieve CompTIA A+ certification have demonstrated the skills to install and configure end-user devices and software; connect devices to networks; perform basic cybersecurity mitigations; troubleshoot common problems to diagnose and resolve issues; and demonstrate basic knowledge of scripting, the cloud, and virtualization.

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CompTIA A+hybrid workforceIT industryskills certificationtechnical support
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