Freshworks Users Can Now Remotely Access Their Clients’ Computers From Within a Ticket by Using the Splashtop SOS Service
Splashtop Inc., the worldwide leader in remote access, collaboration, and remote support solutions, has integrated with Freshworks to bring a fast, reliable, and secure remote support solution to users of both Freshworks’ ITSM software, Freshservice, and to Freshworks’ customer support software, Freshdesk. With the Splashtop integration, agents will be able to instantly connect to and control their users’ computers to provide support, all from within Freshworks.
The integration enables the use of Splashtop On-Demand Support (Splashtop SOS) from within a ticket on Freshservice or Freshdesk. With a simple click, the technician can generate a unique link that they can send to their client. By following the link, the client downloads and runs the SOS app which gives the technician full access and control of their device.
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Splashtop SOS for Freshworks Key Features
- Click to start a quick remote support session from within a Freshservice or Freshdesk ticket on Freshworks, without any installation needed on the client device
- Remotely access and control an unlimited number of Windows and Mac computers
- Take advantage of the support features in Splashtop SOS such as file transfer, remote reboot, chat, share technician desktop, and more
- Automatically log details of the remote access session into the ticket to support audit requirements
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“We’re excited to bring Splashtop to Freshworks,” said Mark Lee, CEO of Splashtop. “Splashtop SOS is the best-value attended remote support solution. Freshservice and Freshdesk users can save up to 70% or more by choosing Splashtop over other, more expensive remote support products. Plus, they’ll get all the tools they need to be able to provide quicker support to their customers, improving efficiency and customer satisfaction.”
“Today’s customers demand the best possible interaction with service teams. The integration with Splashtop adds value to IT support and enables agents to provide hands-on support, without being restricted by geography,” said Anand Venkatraman, VP of Global Partnership at Freshworks. “The Freshworks Marketplace has become a breeding ground of innovation and this integration is one such example of solving a critical business issue.”
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