Latest capabilities accelerate automation of complex front and back-office processes to improve customer, employee, and constituent experiences across public and private sectors
ServiceNow the leading digital workflow company making the world work better for everyone, today announced new solutions to help digitize most pressing workplace productivity challenges. The latest capabilities – Automated service suggestions, Service Request Playbook, and Workplace Scenario Planning – are built on the ServiceNow platform and accelerate automation of complex, often offline processes for enterprises and government agencies, helping to improve service operations as well as customer, employee, and constituent experiences.
“More than ever before, it is becoming essential for companies to provide employees and customers with reliable products that create seamless experiences that deliver value fast.”
“With macro-economic influences like inflation and supply chain disruptions continuing to impact the market, leaders are adopting a digital-first strategy,” said Mickey North Rizza, group vice president at IDC. “More than ever before, it is becoming essential for companies to provide employees and customers with reliable products that create seamless experiences that deliver value fast.”
HR Technology News: LiveHire Announced As A Member On Newly Launched AMS Verified
Coming quickly on the heels of the recent Tokyo Platform release, ServiceNow is helping customers unlock more value and cost-savings with new innovations that drive greater efficiency.
“Our customers’ greatest challenges are our greatest inspiration. CIOs are looking for technology that addresses modern workplace issues to quickly accelerate value across their organization. At ServiceNow, we’re working hard to roll out new features that meet the growing needs of our customers,” said CJ Desai, chief operating officer at ServiceNow. “Only the ServiceNow platform has the flexibility and extensibility to work in any type of organization, anywhere, to remove the complexity from everyday work.”
Automated service suggestions
Robust service operations begin with a technical blueprint. Organizations need to quickly map IT business services and application usage to the technology components that constitute them. However, IT operators and service mapping analysts often struggle to build and maintain service maps due to excessive manual processes, changing environments, and a lack of visibility across the enterprise.
HR Technology News: UKG Acquires Workforce Planning Startup Quorbit
Automated service suggestions – available through Service Mapping Plus – uses machine learning to automatically analyze an organization’s network traffic and suggest entry points for business-critical services. IT departments can now create a high-fidelity service map of infrastructure and middleware with a few simple clicks, saving valuable time and money, while generating more accurate enterprise-wide mapping, arming organizations with the service-relevant insights they need to make decisions and respond to emergent IT events quickly. For example, if an organization’s email servers have an outage, service mapping will allow IT teams to quickly identify the other systems and applications that power those servers so teams can narrow down and solve the problem easily.
Service Request Playbook for Public Sector
Governments are striving to better respond to inbound service requests (such as 311 in the US). Reliance on outdated systems and processes creates costly gaps and hinders the constituent experience.
Service Request Playbook – built on ServiceNow Public Sector Digital Services – is a pre-packaged application purpose-built to digitize and automate the service request process, helping government workers improve efficiency and consistency, while empowering them to monitor the progress of back-office teams. In addition, the public can easily request services and track status anywhere, anytime, and on any device.
HR Technology News: HR Technology Highlights – HR Tech Daily Round-Up For 2nd November 2022
To share your insights with us, please write to sghosh@martechseries.com