Kim Houlne, Working Solutions Chief Executive, Cites Immediate Demand for 4,000 Work-At-Home Contact Center Agents During a WFAA’s ‘Good Morning Texas’ Interview
Demand remains high for work-at-home contact center agents, said Kim Houlne, founder and chief executive of Dallas-based Working Solutions, on WFAA’s Good Morning Texas.
Houlne pioneered the virtual call center model in 1996. Her woman-owned company leads the space with a network of more than 110,000 remote agents serving multiple industries across the United States and Canada.
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“The demand for skilled agents increases as the holiday season looms and more businesses embrace online sales and service,” she said. “Right now, we need 4,000 agents.”
Houlne continued: “As we recruit to fill demand, we are seeking professionals who prefer the flexibility and autonomy of working from home. There, they control their hours and don’t have to spend time and money commuting. Many of our agents find at-home work allows them to care for children, other loved ones and still have careers.”
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Houlne said the demand is especially high right now for agents to serve client companies in the retail, travel and consumer services industries. Many of these seasonal positions will translate into year-round opportunities, including providing customer support for the upcoming 2020 tax season.
Twenty-three years ago, Working Solutions began as an idea that sparked an entire industry: on-demand contact center outsourcing. With clients across the United States and in Canada, the company today is a recognized industry leader in distributed business process solutions. Its virtual network of more than 110,000 registered agents handles sales, customer care and tech support for diverse industries, such as consumer services, retail, travel and hospitality.
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