Unique Turnkey Solution Helps Agencies Improve Customer Service While Lowering Costs and Allowing HR Organizations to Better Focus on Agency Missions.
GovStrive, a leader in federal managed services, management consulting, and workforce solutions, announced the GovStrive HR Customer Care Center, a turnkey solution that augments federal agency HR staffs by providing skilled, centralized, front-line HR support to their employees for inquiries and issues. This new offering helps federal agencies improve customer service and increase capacity, while lowering costs. With GovStrive’s standard methodology and deployment plan, the solution can be up and running in 90 days.
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The GovStrive HR Customer Care Center is a unique solution designed specifically for federal agencies. The offering includes:
- a pre-configured technology solution comprised of an Interactive Voice Response and a Customer Relationship Management (CRM) system
- a tiered delivery model that clearly defines escalation procedures to address HR-related questions and issues
- an extensive library of knowledge articles to address most frequently asked HR questions
- trained resources skilled in responding to HR inquiries who excel in customer service.
With these HR operations and tasks seamlessly handled by the GovStrive HR Customer Care Center, federal agencies can improve the entire customer experience, including quality, responsiveness and consistency to HR-related employee questions. It frees up time for the federal HR teams, and allows HR leadership to focus their HR talent on strategic initiatives critical to the agency’s core mission.
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In one leading federal agency, eighty percent of all calls to the care center have been resolved in one day or less, validating the effectiveness of the offering.
“Federal HR organizations are looking for ways to improve customer service for employees and improve their leaderships’ decision making, and the GovStrive HR Customer Care Center helps them achieve that goal,” said Anjuli Desai, Director of Service Delivery at GovStrive. “It’s exciting to help our clients drive enhancements that benefit all employees.”
“We created the GovStrive HR Customer Care Center because we heard from numerous federal HR executives that there was a need to augment their evolving organizations with dependable, stable capacity that would allow their specialists to stay focused on the customer,” said James Sasser, president and chief executive officer at GovStrive. “We’re delighted to provide a proven turnkey solution that quickly helps federal HR organizations improve customer service for their demanding workforces, while better positioning agencies to achieve their missions.”
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