Ten-step Partner Validation Process Designed to Achieve Highest Quality, Value and Results for Employers, with Personalized Engagement Strategies around Diabetes, Second Opinion, Telemedicine, Women’s Health and More
Accolade, a personalized health and benefits solution for employers, health plans and their members, announced its new Trusted Supplier Program (TSP). With the Accolade TSP, employers have an opportunity to achieve marked increases in employee benefit engagement, while HR teams can experience significant time saving around benefit selection and management. Accolade will demonstrate its platform and share details on its expanded partner ecosystem at the HLTH 2019 conference in Las Vegas next week.
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The open and connected Accolade platform integrates highly innovative and effective benefits from a wide array of options. Accolade TSP customers give their employees more personalized health and benefits support, while significantly easing the burden facing their HR teams who want more streamlined benefits management. Accolade’s TSP features a ten-step validation process to ensure each solution offered to employers is vetted and industry leading. The TSP presents personalized member communications for each employer, designed to materially impact utilization, satisfaction and health outcomes within targeted employee populations.
“Our ecosystem partners are the leaders, innovators and change agents in their respective fields,” said Mike Hilton, Chief Product Officer at Accolade. “As an important steward of our customers’ benefit programs and even reputations where employee experience is concerned, we hold among the highest standards in partner engagement in the industry. The results are increased satisfaction by members who get so much more out of their benefits, by our employer customers who have more engaged people while experiencing time and cost savings, and by our partners who see a substantial lift in utilization and impact of their programs.”
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Trusted Supplier Advantages for Employees and HR Teams
With extensive data on member populations and AI-enhanced service delivered from live Accolade Health Assistants® and nurses, Accolade activates its partner ecosystem to recommend and drive engagement around priority programs for employers and their people. Example programs that see engagement lift as a result of Accolade include Open Enrollment, Flu Shots, Telemedicine, Women’s Health, and various health programs such as Behavioral Health, Diabetes and Prescription Medicine.
While targeting specific employee populations with programs to support their unique needs, the Accolade TSP also eases the burden on HR teams by having Accolade consolidate and manage benefit program selection, auditing (financial, security and clinical), contracting, billing, governance management and reporting.
BJ Services selected and launched three separate benefit programs through the Accolade TSP. Accolade nurses educate BJ Services populations on their newest programs, Livongo and Ovia, while supporting their diabetes, hypertension and family planning needs. Malcolm O’Neil, Vice President of Human Resources at BJ Services, said, “Accolade is more than a partner for our people, they’re reaching specific families with a level of clinical and benefits support not found anywhere else. Our families love to ‘Ask Accolade,’ and it shows in their health, wellbeing and satisfaction with their benefits.”
Aera Energy purchased Livongo through Accolade to help them drive adoption of diabetes care management for their employees, family members and retirees. Aera saw the advantage of using Accolade’s trusted Health Assistants and nurses to help their employees better use their benefits for improved health. As family members engaged with Accolade, the company saw the TSP as a great advantage in helping them drive deeper and more targeted interactions around specific health needs. “Aera believes in the power of being our best and whole self,” said Teresa Bush, Vice President of Human Resources at Aera Energy. “We provide programs that allow our employees to thrive financially, physically and emotionally both inside and outside of work as we know employees come to work in order to live, certainly not the other way around.”
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