Global talent development leader finds employees chose to work on conflict resolution with their coaches over other topics
How well do you navigate relationships at work? Conflict resolution in the workplace might be more challenging than employers expect. Employees in every age group and across the world identified conflict management as their top area for growth, according to recent data from CoachHub, the leading global digital coaching platform. In 2022, employees globally also chose to improve their emotional regulation, time management, resilience and communication skills.
While time management and resilience are top buzzwords in the business community, CoachHub insights show employees are more focused on managing their emotions on the job. CoachHub collected these skills gap insights by analyzing aggregated anonymous user feedback on the coaching platform. The feedback includes aggregated anonymous employees’ answers to self-assessment questions. Developed by the company’s behavioral scientists, CoachHub’s self-assessment questions help match employees to their ideal coaches and personalize their one-on-one coaching sessions. The metrics pinpoint where employees see their own opportunities for development and shed light on global employees’ challenges.
“Conflict is part of the human experience, and managing conflict can be particularly difficult during times of volatility and change. And that’s what we’re seeing in this data: Global events and workforce transformations are creating increasing pressure. Employees are seeking strategies to ease tensions in their everyday interactions and navigate the pace of change they experience,” said Liz Pavese, Ph.D., organizational psychologist and CoachHub’s North American director of behavioral science. “Because one-on-one coaching is extraordinarily flexible and meets employees’ unique needs, it not only builds upon strengths, it helps uncover blind spots and what employees are struggling to navigate.”
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Other findings from CoachHub’s 2022 data include:
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The top five focus areas remained stable worldwide from 2021 to 2022, two particularly volatile years in terms of workplace change and global events.
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At a global scale, emotional regulation has risen from the third most selected focus area in 2021 to the second in 2022.
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While conflict management was the priority focus across all age groups across the globe, time management was a higher concern for learners ages 20 to 35.
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Employees ages 35 and over chose emotional regulation as a higher priority than other age cohorts worldwide.
“It’s perhaps unsurprising that these are some of the critical capabilities of focus. According to CoachHub’s 2023 Global Trends report, the top business challenges faced today are digital transformation, the shift to hybrid or flexible work and culture change. In short, it’s a lot of change, which calls for the need to adapt,” Pavese adds.
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“I’m thrilled to see statistics measuring how coachees interact with our platform, personalize the coaching experience to meet their specific needs and then grow as individuals, both inside and outside of the office,” says Yannis Niebelschuetz, CEO of CoachHub. “These insights further underscore the importance of CoachHub’s mission to democratize coaching — make high-quality, personalized coaching available to all employees — in an effort to support individual, collective and organization transformation. While today’s transformation requires conflict resolution, who knows what problems coaching will solve tomorrow.”
Coachees new to the CoachHub app choose, rate and track five critical focus areas to work on during their coaching sessions. Throughout their coaching journeys, employees can adapt their focus areas according to their personal development goals. Coaches see learners’ specific focus areas, and HR departments can access aggregated anonymous statistics summarizing the workforce’s focus areas and its progress toward goal achievement.
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