A not so dated CareerBuilder survey indicated that HR managers who do not automate mundane tasks stand to lose an average of about 14 working hours a week. If HR leaders automate most of their transactional tasks, it can lead to a boost in productivity and help ensure that the organization is running at its optimum best.
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The two primary focus areas for any HR leader involve building strong candidate relationships to ensure the company always has a consistent pipeline of top talent, and reducing talent attrition rates.
Today’s tech marketplace is an evolving environment and ensuring quick turnaround times for filling vacancies is more challenging due to short supply to ideal talent and skillsets.
This means that HR leaders have to work that much harder to keep their brand top of mind for quality candidates to ensure their company always attracts the best talent.
The Need for Conversational AI in Today’s Virtual Recruiting Environment
To create optimal ROI for users, applications that integrate traditional and conversational AI inputs and insights to drive better candidate experiences online. Chatbots, Email tools backed by conversational AI can use natural language processing to help HR teams run more human-like conversations at scale
As workplace fundamentals and HR processes turn more virtual, business operations have to be driven digitally, HR leaders and candidates have multiple conversations via different mediums like Slack, Text, Email, Etc. Conversational AI can allow recruiters to create more impact with best-fit candidates despite the number of channels a candidate is actively looking for a new opportunity on.
When conversational AI is employed to handle high volume transactional conversational conversations on behalf of recruiters (scheduling interviews, etc), HR leaders can use the time they save to ensure continuous pipeline. To drive prominence when conversing with high value talent, personalized conversations can help HR teams drive more meaning and using conversational AI to drive deeply personalized communication at scale with high priority hires can help HR teams make candidates feel valued.
All of these aspects help create a more proactive hiring process that puts hiring leaders in front of and top of mind of their most desired candidates.
What Should HR Leaders Consider When Deploying Conversational AI to Aid Recruitment Processes?
Identifying the Most Crucial Transactional Tasks To Save Time On
Automating most of the communication in a candidate interaction can help HR leaders and recruiters save time. However, HR teams need to know which parts of their cadence or conversation should be automated; most leaders automate transactional elements like scheduling and re-scheduling of appointments, responses to typical candidate FAQs like Work Timings, etc.
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Ensuring Organization-wide Transparency
The best part about a comprehensive HR suite is that all the data is usually stored in a central system, making it easier to access for globally distributed team leaders and management heads. When HR teams implement conversational AI technologies as part of their candidate communication strategy, it is crucial for every team to have access to those automated conversations in order to gauge how well those conversations are performing and to know where human-intervention is needed.
Conversational AI boosts Recruitment Policies and Cannot Replace Human Hiring Leaders
The biggest differentiator between humans and machines: humans are capable of creativity and real emotions, AI can replicate human-like understanding and human-like conversations but only up to a point. AI powered tools, even conversational AI in recruitment is as good as the data it is first trained on.
Human hiring leaders need to know how to optimize use of this supporting tech to boost their outcomes and processes further.
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Conclusion: Conversational AI – Opening Up New Opportunities for Recruiters?
Recruiters today have to drive hiring success across the organization at a time when hiring trends and candidate work choices are quickly evolving. In order to keep a constant flow of communication ongoing between multiple candidates while investing time in nurturing the right talent to build long-lasting business relationships, various HR Technologies including conversational AI platforms can turn out to be beneficial options.