While retention and engagement expectations improved from last quarter, the survey reveals they are down compared to this time last year, signaling ongoing concerns about labor shortages. Hiring expectations remained stable.
In the first quarter, the CHRO Confidence Index by The Conference Board rose slightly to 54, up from 53 in the previous quarter. This uptick indicates a more positive outlook among CHROs, with readings above 50 suggesting optimism outweighs pessimism. Although expectations for retention and engagement showed improvement compared to the last quarter, they dipped compared to the same period last year, highlighting ongoing concerns regarding labor shortages. However, hiring expectations remained steady.
The survey also highlights a proactive response from businesses to address mental health challenges faced by workers nationwide. Forty-two percent of surveyed companies intend to introduce new well-being benefits this year.
Furthermore, there’s a growing recognition among businesses of their role in supporting employee well-being, with 36% acknowledging full responsibility and another 62% expressing partial responsibility. Consequently, there’s a concerted effort to prioritize employee wellness, with a quarter of companies planning to boost spending on well-being initiatives, alongside those introducing new benefits.
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“Taking a holistic view of worker well-being can not only improve employee engagement and productivity but also retain your talent—a top focus of both CEOs and CHROs this year,” said Diana Scott, Leader of The Conference Board US Human Capital Center.
The Index, conducted quarterly, was launched in Q1 2023 and is comprised of three components—hiring, retention, and engagement—as well as special questions included in each survey. Nearly 150 CHROs participated in the Q1 survey, which included additional questions on employee well-being. Key findings include:
Hiring
The CHRO Confidence Index: The hiring component remained the same as both last quarter and YoY, at 55.
CHROs’ workforce expansion plans remained stable in Q1, with fewer CHROs expecting to increase or decrease hiring in the next six months:
- 36% of CHROs expect to increase their hiring over the next six months—down from 44% in Q4.
- 13% expect to decrease their hiring over the next six months—down from 19% in Q4.
Retention
The CHRO Confidence Index: Retention component rose to 53 in Q1 2024 from 51 in Q4 2023. But retention expectations are down YoY from 57 in Q1 2023.
CHRO expectations regarding employee retention ticked up slightly in Q1:
- 29% of CHROs expect their employee retention levels to improve over the next six months—up slightly from 28% in Q4.
- 19% of CHROs expect employee retention to decrease over the next six months, down from 22% in Q4.
Engagement
The CHRO Confidence Index: Engagement component rose to 54 in Q1 2024 from 52 in Q4 2023. But engagement expectations are down YoY from 58 in Q1 2023.
Fewer CHROs expect declines in employee engagement in Q1:
- 35% expect engagement levels to increase—down slightly from 37% in Q4.
- 20% expect engagement levels to decrease—down significantly from 31% in Q4.
Special Questions for Q4: Employee Well-Being
For Q1 2024, the Index also surveyed CHROs on employee well-being.
CHROs Overwhelmingly Agree that Organizations Share Responsibility for their Employees’ Well-Being
- 62% said organizations are somewhat responsible.
- 36% said organizations are responsible.
- Only 2% said organizations are not responsible for employee well-being.
A Quarter of CHROs Increased Spending on Employee Well-Being in 2024
- 26% said their well-being budget increased for FY2024.
- 69% said it remained the same.
- Only 5% decreased spending on well-being.
Nearly Half of CHROs Plan to Offer New Well-Being Benefits, Despite Most Keeping Spending the Same
- 42% plan to offer new benefits this year.
- 39% do not plan to offer new benefits.
- 19% are discussing offering new benefits.
Mental and Physical Health are the Top Priorities for New Well-Being Initiatives
Of those offering new benefits:
- 20% are offering mental health initiatives.
- 15% are offering physical health and fitness initiatives.
12% are offering financial well-being initiatives.
10% are offering work-life balance initiatives.
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