Verint® Systems Inc., The Customer Engagement Company™, celebrated its customers across EMEA and announced nine organizations that have been awarded for excellence in customer engagement, employee engagement, workforce engagement, financial compliance and more.
These awards were presented during Engage19, Verint’s EMEA Customer Conference at the Landmark London on 28 November.
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The following organizations were recognized across nine categories for exemplary results achieved using Verint Cloud Customer Engagement solutions:
- Verint Engaged Customer of the Year – esure
- Customer Engagement Award – Capita Regulated Services
- Employee Engagement Award – Booking.com
- Digital Engagement Award – Equiniti
- Process Improvement Award – Tesco
- Contact Centre Team of the Year – Aviva
- Customer Analytics Team of the Year – Florius
- Back Office Team of the Year – NHSBSA Student Services
- Verint Champion Award – Richard Mobley, HomeServe
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This was Verint’s sixth annual EMEA customer conference in London. The Verint team welcomed attendees to a full day that explored best practices for optimizing customer engagement using workforce engagement, self-service, voice of the customer, as well as fraud and compliance solutions.
International keynote speaker, Nancy Rademaker, opened the keynote sessions discussing the impact of digitization on customer behavior and the future of customer engagement, and Ben Page, chief executive at Ipsos MORI, closed the day with fascinating insights into consumer and employee trends and attitudes. Attendees were also able to test-drive new solutions and provide input on product development in the Verint Customer Experience Zone and the Product Innovation Zone.
“We’d like to thank all of our customers for their entries,” says Verint’s Nick Nonini, managing director, EMEA. “Our judges were impressed with the quality of submissions, and they had a tough job selecting from a great shortlist. These awards acknowledge and recognize our customers’ dedication to transforming the customer experience through the right combination of talent and technology.”
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